Resources

Your Financial Pathfinders

Tell us your plan, we'll be your guiding light.

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contact center hours

Monday – Friday: 7 a.m. – 7 p.m.
Saturday: 8 a.m. – 1 p.m.

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Secure Chat

Click here to start a secure chat.

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Lost or stolen card

Credit Card: 309-793-6200 ext. 89605
Debit Card: 309-793-6200 ext. 89505
After hours: 800-722-0333

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Mail address

IHMVCU, PO Box 1010
Moline, IL 61266

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Corporate office

2121 47th Street, Moline, IL 61265

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Routing number

271183662

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Holiday closings

Click here to see the full schedule. 

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NMLS number

463074

Frequently Asked Questions

Common questions from our members.

  • My name recently changed. How do I get my account updated with my new name?

    You can update the name on your account by stopping by any branch location (name changes cannot be done through the drive-up). Please bring a State or Government Issued Photo ID along with legal proof of the name change.
  • I recently moved. How do I change my address on my accounts?

    Address change forms can be submitted in three ways: Online Branch—Login and select Address Change under the Secure Forms tab. By Phone—Call us during business hours at 309-793-6200 or 800-722-0333 and select option 2. You’ll need to provide your eServices code to prove your identity. In Person—Stop by any branch. Address changes cannot be done through the drive-up.
  • If I have more than one account, can I link them so they can all be viewed when I log into Online Branch?

    Yes you can! As long as you are listed as an owner of an account, we can link them online. You can submit a request for this in Online Branch. Just select Link My Accounts under the Secure Forms tab.
  • Someone from the credit union called and asked me to verify transactions on my account. Is this legit?

    We have automatic fraud monitoring in place for our members with Visa® credit and debit cards. If a transaction posts to your account that might be considered suspicious, we may call you to verify that you authorized it. If you ever doubt the identity of the person calling, don’t give out any personal information and call IHMVCU directly at 309-793-6200 or toll free at 800-722-0333.
  • There's a transaction on my account that I didn’t authorize. What should I do?

    Let us know right away. Call us at 309-793-6200 and press 2, or stop by any branch.
  • I lost my debit card. How do I get a replacement?

    Let us know right away! Call 309-793-6200 and press 2 during business hours, or call 800-722-0333 for 24-hour lost/stolen assistance. Check your account history for unauthorized transactions, and let us know if you find anything suspicious. Many of our branches have the ability to print card replacements on the spot, so it's possible to get your replacement card the same day.
  • What's the minimum loan amount available?

    The minimum loan amount available is $500.
  • What do I need to open a new account?

    All you need is one primary photo ID (this can be a driver’s license, state issued ID, Firearm Owner Identification, Matricula card, Military ID, passport, Resident Alien ID, or a school photo ID for minors). If your primary ID doesn’t have your current address, you’ll need a second form of ID with your current address (this can be an employer paystub within the last 30 days, utility/credit card bill within 45 days, current car title or registration, rental agreement within 90 days, IHMVCU issued card if you’re a current member).
  • Where can I get a form for direct deposit?

    Right here! You can download Authorization for Direct Deposit an form, visit any branch or access in Online Branch under Additional Services.
  • What's your routing number?

    The routing number for IH Mississippi Valley Credit Union is 271183662.
  • What do I do if I forgot my username or password? What do I do if I’m locked out?

    If you forgot your Login information, just hover over the Login button and click Forgot Username or Password? to reset your information. Locked out? Call us at 309-793-6200 at select option 2 to speak with Member Services.
  • How do I set up online banking?

    It’s easy! All you need is your account number and your eServices code! If you don’t know your eServices code or need a new one, call Member Services at 309-793-6200 during regular business hours to have a random one mailed to you. Or, you can visit any branch to create one of your choosing. After that, follow these easy steps.
  • What do I need to receive BOGO tickets?

    Check out our list of current BOGO offers and details. Then, show your IHMVCU debit or credit card, membership card or IHMVCU checks at time of purchase. Some restrictions apply.
  • Where can I find information about member rewards?

    Learn more about our exclusive Member Advantages.
  • How do I check my balance?

    You can check your balance on the go with Online Branch or the mobile app, or call Phone Branch at 309-793-6200 and press 1.
  • How do I make a loan payment?

    Easily make loan payments from your IHMVCU account in Online Branch or mobile app. Prefer a face-to-face interaction? Stop by any of our branches. Want to make payments from accounts at another financial institution? Use Pay My Loan.
  • Can I pay my loan with funds from another financial institution?

    Pay My Loan lets you set up one-time or recurring payments from other financial institutions. Visit Pay My Loan to get started.
  • Where can I view your rates?

    View our current rates.
  • How are my funds insured?

    Your account is federally insured by NCUA for up to $250,000.
  • How do I redeem my Choice Rewards points?

    Redeem your Choice Rewards points online.
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Third Party Disclaimer

By continuing you will be leaving the main IHMVCU website. Even though you may have clicked on a link that takes you to another company's site that we have partnered with, we are not responsible for the accuracy, security, or content of their website. We encourage you to view privacy and security disclosures of all websites you visit.

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