System Upgrade

System Upgrade - Oct. 1-3, 2021

Cassette tapes, Aqua Net, Walkmans, Members Only jackets and analog TVs. Just about everything in life can use an upgrade, and we’re no different. 

Your success is our success. 

I’d like to proactively say thank you for your patience and understanding during this upcoming upgrade, Oct. 1-3, 2021. We’ve been working hard for the past year to make this as smooth and seamless as possible for you. We’re here to be your financial pathfinder now, tomorrow and for years to come. 

Because of the trust you’ve placed in us over the years, we’ve experienced phenomenal growth. Through this growth we’ve realized the best way to serve you – our members – is with a system upgrade that can grow with your needs now and in the future.

The system is the software and hardware we use to maintain your deposit and loan accounts, process transactions and support services such as debit and credit cards and online banking.

It’s not very exciting, I know. But it’s necessary so we can serve you more efficiently, provide better products and have future opportunities for more robust online and mobile experiences.

We’re moving up so we can continue to help you move up.

brian

Move up with us,

 

 

Brian Laufenberg
President & CEO

Download our Resource Guide to learn how your banking experience will be affected during & after the upgrade.

If you use online banking, have a HELOC or use Pay My Loan, click here for additional information.

Top 7 things you need to know

  1. Your account information is safe & secure.
  2. All locations, phones & systems will be unavailable starting at 5:30 p.m. on Sept. 30 through 7 a.m. Oct. 4.
  3. Your IHMVCU debit & credit cards WILL work during  the upgrade.
  4. ATMs will be available, but WILL NOT show current balance.
  5. Previously scheduled payments WILL process as normal during the upgrade.
  6. Your online banking username & password will NOT change.
  7. Beginning Oct. 4, your account suffix will be 4-digits (-0000). You can view your new suffix(es) in online banking or on your October statement (available in early November).

 

Upgrade Weekend Checklist

 

  • Mark the upgrade weekend on your calendar (Oct. 1-3, 2021).
  • Verify IHMVCU has your up-to-date contact information.
  • Sign up for text reminders & notifications by texting UPGRADE to 309-322-7015. Message & data rates may apply. 
  • Since account balances will not be available during the upgrade, we suggest checking your balance before 5:30 p.m. on Sept. 30 & writing it down to help keep track of your spending. Need a pocket register? Stop by any branch & pick one up.
  • Visit a branch prior to Oct. 1 for any transactions you may need over the weekend.
  • Make sure you have enough cash on hand.
  • Planning to make a large purchase ($5,000 or more) over the weekend? Double check your balance & pull any needed funds (cash, cash advance, cashier’s check, etc.) before Oct. 1. Need help? Call us at 309-793-6200.

 

Calendar of System upgrade, call 309-793-6200 for details

What's not changing?

Things not changing, call 309-793-6200 for details

What's changing?


Effective Oct. 4, 2021, IHMVCU is revising our Member Service Agreement and Rate & Fee disclosure. Many of these changes are intended to clarify our agreements with our members. Other changes are in place to reflect regulatory updates regarding our products and services.

What is changing, call 309-793-6200 for details


Copies of the revised Member Service Agreement and Rate & Fee disclosure will be available here beginning Oct. 4, 2021.

Planning ahead

If you use online banking, have a HELOC or use Pay My Loan, check out these details below:

Online banking

  • Will member-to-member transfers be affected?

    If you use member-to-member transfers, the transfers & recipients will NOT transfer over after the upgrade. Starting Oct. 4, you’ll need to set these up again.

    To set up recipients, you’ll need their last name, account number, account type and new 4-digit suffix. 

    Be on the lookout for an email in late September to walk you through the set-up.

    You can view your new 4-digit suffix(es) in online banking or on your October statement (available in early November).

  • Will external funds transfers be affected?

    If you use external transfers, they WILL NOT transfer over after the upgrade. Starting Oct. 4, you’ll need to to set these up again.

    Be on the lookout for an email in late September to walk you through the set-up.
  • Will Card Controls work?

    Card Controls will work as normal, but you will not be able to change or create new alerts during the upgrade. 
  • Will online & mobile banking be affected?

    Online & mobile banking WILL NOT be available starting at 5:30 p.m. on Sept. 30 through 7 a.m. on Oct. 4.

    Account alert notifications will be unavailable during the upgrade.

    Bill Pay will work as normal, but you will not be able to access or schedule payments during the upgrade. 

    Schedule any NEW online bill payments before 5:30 p.m. on Sept. 30.

HELOC

(Home equity line of credit)

Starting Oct. 4, we no longer require a minimum advance amount for HELOCs.

action required

Pay my loan

If you use our Pay My Loan service, any NEW one-time or recurring payments set up AFTER Oct. 1, will require the new 4 digit suffix.

Any one-time or recurring payments scheduled BEFORE Sept. 30  WILL NOT be affected. 

To ensure your October payments process on time, please schedule BEFORE Sept. 30.

You can view your new 4-digit suffix(es) in online banking or on your October statement (available in early November).