Our response to COVID-19

As COVID-19 evolves, we are closely monitoring the situation and are prepared for ongoing developments.

 

Lobbies open for walk-in traffic starting Feb. 16.


It’s been a long few months, but we’re happy to announce ALL IHMVCU lobbies will open for walk in traffic on Tuesday, February 16. We can’t wait to see you again. The following guidelines have been created for the safety of our members and team members. 

In addition to air high-fives and social-distancing hugs, here's what you can expect on your next visit to an IHMVCU lobby: 

    - Face coverings: All team members AND members will be required to wear face coverings when entering a branch.
    - Check in: To help manage capacity limits and spacing, please check in with our greeter when you arrive. You can also check in by texting CHECK IN to 309-793-6200. 
    - Lobby capacity: Due to limited capacity in our lobbies, if you have children or friends with you please use our drive-up. 
    - Lines: The waiting line will be marked with designated spots at six-foot intervals. If the lobby is at capacity, you’ll be asked to wait in your car or use the drive-up. We’ll text you when it’s your turn. 
    - Shields: Clear shields have been installed at all teller stations and in the offices. 
    - Waiting areas: Seated waiting areas will be limited, and if at capacity, you’ll be asked to wait in your car or use the drive-up. Refreshment stations will remain closed. Bathrooms will not be available for public use. 
    - Sanitation: Team members will continue to sanitize high-traffic surfaces regularly. Pens will be collected and sanitized after each use. 
    - Health and safety: If you have symptoms or have been around anyone with a confirmed COVID-19 diagnosis in the last 14 days, please stay home and call us or use chat, online banking or our mobile app. 

    Want to skip the line? No worries. For loans, new accounts, or larger requests please make an appointment below or text APPT to 309-793-6200.

    For simple transactions, please use these services:

     

    Need small business relief?

    We know this is a very challenging time for all and want to do everything we can to assist. Visit our dedicated landing page for options to help your small business during this pandemic.

    Small Business Relief

    COVID-19 Resources

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