Money Smarts Blog

Hey there! I’m one of your friendly Interactive Video Teller (IVT) agents… you know, the smiling face that pops up on the screen when you press that “Talk to a Teller” button. (Yep, that’s me waving awkwardly while you try to figure out where the camera is.)

If you’ve ever wondered what the difference is between ITMs, ATMs, and walking into a branch, pull up a chair (or, you know, stay in your car, because you can do a lot from there). Let’s break it down.

🏦 In-Branch: The Classic Experience

Sometimes you just need that face-to-face, in-person connection. Like when you’re:

• Getting advice on your finances (or your next big purchase)
• Making a large cash withdrawal or deposit
• Needing cashier’s checks, money orders, or notarizations

Basically, if you want to chat, plan, or sign some important papers, that’s your moment to step inside and say hi.

💸 ATMs: The Quick Fix

ATMs are the strong, silent type. They don’t talk much (or at all), but they’ll:

• Let you withdraw cash
• Check your balance

They’re great for the “in-and-out” kind of errands. But if you’ve ever wished your ATM could just do a little more, hang on…

🎥 ITMs: The Overachievers of the Banking World

Enter the ITM, or Interactive Teller Machine, aka your not-so-secret weapon for easy, convenient banking. It looks like an ATM, but when you tap “Talk to a Teller,” one of us appears on-screen to help you with pretty much anything you’d do inside a branch.

Here’s what you can do at an ITM:

• Make cash and check deposits
• Withdraw specific cash amounts (down to the dollar!)
• Cash checks (and choose your denominations)
• Transfer money between accounts
• Make loan or credit card payments
• Ask questions about your accounts
• Wave back at your favorite teller (okay, that one’s optional)

We’re real local humans, promise! We just happen to live in a video box during business hours.

🌙 After Hours? Still Handy!

Once we log off for the day, your trusty ITM switches into ATM mode. So you can still:

• Withdraw cash
• Check your balance
• Deposit money

Basically, it never sleeps (unlike us).

🧠 So, Why Choose an ITM?

Because it’s like getting all the personal service of a branch without leaving your car. Rainy day? Pajamas? Toddler in the backseat? We get it. We’ve seen it all, and we’re here for it.

So next time you roll up to one of those fancy screens, don’t be shy. Hit that “Talk to a Teller” button and say hi. We’ll help you out, tell a joke, and probably make your day just a little easier.

Bottom line:

• Need advice or opening something new? Visit the branch.
• Just want cash fast? Use an ATM.
• Want all the perks of both, without leaving your car? ITM all the way.

Your time’s valuable. Let’s make banking as easy (and fun) as possible.

Hey there! I’m one of your friendly Interactive Video Teller (IVT) agents… you know, the smiling face that pops up on the screen when you press that “Talk to a Teller” button. (Yep, that’s me waving awkwardly while you try to figure out where the camera is.)

If you’ve ever wondered what the difference is between ITMs, ATMs, and walking into a branch, pull up a chair (or, you know, stay in your car, because you can do a lot from there). Let’s break it down.

🏦 In-Branch: The Classic Experience

Sometimes you just need that face-to-face, in-person connection. Like when you’re:

• Getting advice on your finances (or your next big purchase)
• Making a large cash withdrawal or deposit
• Needing cashier’s checks, money orders, or notarizations

Basically, if you want to chat, plan, or sign some important papers, that’s your moment to step inside and say hi.

💸 ATMs: The Quick Fix

ATMs are the strong, silent type. They don’t talk much (or at all), but they’ll:

• Let you withdraw cash
• Check your balance

They’re great for the “in-and-out” kind of errands. But if you’ve ever wished your ATM could just do a little more, hang on…

🎥 ITMs: The Overachievers of the Banking World

Enter the ITM, or Interactive Teller Machine, aka your not-so-secret weapon for easy, convenient banking. It looks like an ATM, but when you tap “Talk to a Teller,” one of us appears on-screen to help you with pretty much anything you’d do inside a branch.

Here’s what you can do at an ITM:

• Make cash and check deposits
• Withdraw specific cash amounts (down to the dollar!)
• Cash checks (and choose your denominations)
• Transfer money between accounts
• Make loan or credit card payments
• Ask questions about your accounts
• Wave back at your favorite teller (okay, that one’s optional)

We’re real local humans, promise! We just happen to live in a video box during business hours.

🌙 After Hours? Still Handy!

Once we log off for the day, your trusty ITM switches into ATM mode. So you can still:

• Withdraw cash
• Check your balance
• Deposit money

Basically, it never sleeps (unlike us).

🧠 So, Why Choose an ITM?

Because it’s like getting all the personal service of a branch without leaving your car. Rainy day? Pajamas? Toddler in the backseat? We get it. We’ve seen it all, and we’re here for it.

So next time you roll up to one of those fancy screens, don’t be shy. Hit that “Talk to a Teller” button and say hi. We’ll help you out, tell a joke, and probably make your day just a little easier.

Bottom line:

• Need advice or opening something new? Visit the branch.
• Just want cash fast? Use an ATM.
• Want all the perks of both, without leaving your car? ITM all the way.

Your time’s valuable. Let’s make banking as easy (and fun) as possible.