Launching late spring

IHMVCU is launching a brand-new online and mobile banking experience in late spring. Expect smoother navigation, next-level security, and new features designed to make managing your money easier than ever. Buckle up, we’re getting ready for lift-off. 


First things first. Bookmark this page!

This page will be your mission control as we prepare for launch. We’ll continue adding updates as we get closer to unveiling our new digital banking experience, including:

  • Any required steps you'll need to take
  • New features and capabilities
  • Important dates and timelines
IHMVCU Digital Banking Upgrade

What’s changing with Digital Banking access? 

We’re updating Digital Banking to a person-based login experience.

Previously, Digital Banking access was tied to an account, which meant primary and joint owners often shared one login. With the upgrade, each member will have their own log-in. 

  • The current login will remain with the primary account holder 

  • Joint owners will enroll using their own information 

  • After enrolling, members will see all accounts they own or are a joint owner on 

Digital Banking access will now be based on member ownership instead of a single account log-in.

FAQs

  • What if I forgot my username or password?

    Click Forgot Username or Password on the log-in screen. 

  • Do I need to re-register for online banking?

    No. If you currently use online banking, you will not need to re-register. You will simply reset your password the first time you log-in. 

  • Will my username change?

    No. You’ll continue using your current username. 

  • Will my password change?

    Yes. The first time you log-in to the upgraded system you will need to reset your password.  

    Not sure what contact information we have on file? Call us at 309-793-6200. 

  • Will the password reset experience change?

    Yes. Multi-factor authentication (MFA) will replace security questions, providing stronger security and a smoother log-in experience. 

  • Do I need to log-in from a computer the first time?

    No. You can log-in from desktop, mobile, or tablet. 

  • Will I need to download a new mobile app?

    iPhone users: If automatic updates are enabled, no action is needed. 

    Android users: Download the updated app from Google Play on launch day. 

  • Will my eStatement history transfer?

    Primary account holders will continue to have access to eStatement history.

  • Why can’t I see eStatements?

    Only primary account holders can view eStatements in Digital Banking. 

  • Will my account view change?

    Yes. Accounts will be organized differently, and you will see all accounts where you are an owner or joint owner. 

    If something appears missing, call us at 309-793-6200.

  • Can I hide accounts I don’t want displayed?

    Yes. The new system allows you to organize your dashboard so your most used accounts appear first. 

    If you previously hid accounts, you’ll need to hide them again after the upgrade.

  • Will my account nicknames stay?

    Yes. Your account nicknames will appear in the upgraded app.

  • Will my scheduled transfers carry over?

    We are working to ensure scheduled transfers migrate correctly. After the upgrade, review them under Move Money to confirm everything looks correct.

  • Will my external accounts transfer?

    No. You will need to re-link external accounts and set up new external transfers.

  • Will my transaction history transfer?

    Yes. You will still be able to see two years of account history.

  • Will my debit and credit card alerts transfer?

    No. You will need to set up new card control alerts. 

    The new platform also allows you to manage debit card controls on desktop and mobile.

  • Will my account alerts and push notifications transfer?

    No. Alerts will need to be set up again. You will also have access to additional alert options, including debit card and security alerts.

  • Can I still use Remote Deposit Capture?

    Yes. Remote Deposit Capture will still be available.

  • Will my Bill Pay information transfer?

    Yes. Your Bill Pay information will transfer to the new system. 

    The Bill Pay area will have a refreshed look and you will need to accept updated Terms and Conditions the first time you access it. 

    After the upgrade, please review your payees and scheduled payments to confirm everything is correct. 

    If you have multiple Bill Pay accounts, only the most recently used account will transfer. 

    To make things easier after the upgrade, we recommend writing down your current payments, including the amount, date, and payee.